Greenonline provides consumers the ability to cancel their contracts online in a safe, convenient and quick manner.
Using our cancellation-services a consumer can generate a cancellation-letter including all the bells and whistles needed for their particular cancellation and either download their letter for free or have it send by us.
To facilitate companies and make life easier for consumers we now offer a cancellation method (Cancellation Banner) that enables users to quickly cancel by phone. The Cancellation Banner is shown as an extra option during the use of our cancellation service.
The upside of this method for you as a company is that your customer will not send you a cancellation letter making the cancellation irreversible but will be connected to your safe- or retention desk. You now have a chance to put things right with your disgruntled customer.
The cancellation-banner has a retention rate up to 35%.